I have a ticket which is created by an external system emailing Freshdesk. The subject appears but the body is always blank (Its not an error on the email).
Whats really odd though is when you hover over the ticket in the List view, and it gives a preview of the ticket, it shows it! So it does know what it says, it just hasnt shown it when you click on the ticket.
Any idea as to what would be casuing this?