Hello,
A couple times I have replied to a ticket within Freshdesk only to find my response was not recorded.
Has this been reported by any other users?
Cheers,
Sarah
Hello,
A couple times I have replied to a ticket within Freshdesk only to find my response was not recorded.
Has this been reported by any other users?
Cheers,
Sarah
We encounter this occasionally when our agents choose the "send and set as pending" option.
Yes! That is the exact same scenario for me, thanks for confirming I am not crazy.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.