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Ticket Request Error

  • July 15, 2021
  • 12 replies
  • 173 views
Z
Apprentice

Hello Community :)

 

Everytime when I want to request a Ticket on my Freshdesk Page, I get Redirected to a page.

That page says “We are sorry. You have been restricted from accessing this helpdesk page.”

I dont know why its not working, can anyone help me?

 

Cheers

 

Best answer by hemanth.ramya

Hello @ZeroOne,

We have fixed the issue with ticket creation in your support portal. In case you are still facing trouble, please feel free to drop a note here and we would be happy to help! :)

 

Cheers,

Freshworks Community Team 

    C

    12 replies

    rashmi.nag
    Skilled Expert
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    • rashmi.nag
    • Skilled Expert
    • July 15, 2021

    Hi @ZeroOne. Thank you for reaching out to the Freshworks Community!

    This issue maybe due to some accessibility mismatch. To help us understand your problem better, can you share some screenshots of the steps you take and the error message you’re receiving? Our product experts and community members would then be better equipped to guide you through it.

    Thanks!

    Cheers, Rashmi || Team Freshworks
    Z
    Apprentice
    • ZeroOne
    • Author
    • Apprentice
    • July 15, 2021

    Sure here you go!

     

     

    rajagopal.baladhandayutham
    Community Manager
    Forum|alt.badge.img+6

    Hi @ZeroOne 

    We’ve created a ticket for you with our support team and one of our members will get back to you with further updates on the issue.

    Thanks,

    Rajagopal

    Rajagopal || Freshworks Community
    alyssia.correa
    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • Answer
    • August 5, 2021

    Hello @ZeroOne,

    We have fixed the issue with ticket creation in your support portal. In case you are still facing trouble, please feel free to drop a note here and we would be happy to help! :)

     

    Cheers,

    Freshworks Community Team 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    rashmi.nag
    sophia38580

    I have the same issue and looking for the solution. my question is did your issue solved or not ? 

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • August 17, 2021

    Hello @sophia38580,

    Can you please help us with your Freshdesk account URL (yourcompanyname.freshdesk.com) to fix this issue for you? 

     

    Thank you,

    Freshworks Community Team 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    Redshaper
    Community Debut
    • Redshaper
    • Community Debut
    • September 11, 2021

    I have the same issue and looking for the solution.

    URL: https://coinexwo-help.freshdesk.com/

    Can u fix this issue? Thx

     

    Keer
    Community Debut
    Forum|alt.badge.img+12
    • Keer
    • Community Debut
    • September 13, 2021

    I have the same issue and looking for the solution.

    URL: https://coinexwo-help.freshdesk.com/

    Can u fix this issue? Thx

     

    Hello @Redshaper, we’ve reduced the spam score for your account. Can you once check and confirm if everything looks good?

    Cheers, Keer, Freshworks Community Team
    Eliud.Geronimo
    Community Debut
    • Eliud.Geronimo
    • Community Debut
    • February 15, 2022

    Hello !! I have the same problem :(

     

    my freshdesk url: cbtis164.freshdesk.com

    Keer
    Community Debut
    Forum|alt.badge.img+12
    • Keer
    • Community Debut
    • February 15, 2022

    Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

    Cheers, Keer, Freshworks Community Team
    Eliud.Geronimo
    Eliud.Geronimo
    Community Debut
    • Eliud.Geronimo
    • Community Debut
    • February 15, 2022

    Hello @Eliud.Geronimo, can you check if the ticket creation is working fine? 

    Yes ! Can do it 

    Thanks a lot !

    hemanth.ramya
    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • February 16, 2022

    That’s great news, @Eliud.Geronimo. :)

    Feel free to drop a note here for any further questions and we would be happy to help! 

     

    Cheers, 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    alyssia.correa
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