I"m currently using Sprout (free) package . Can I please know if an agent deletes a ticket and also delete it from the trash.
1. Is there any way to prevent it ? (Not sure this feature is available in this version)
2. Is there any way to track the name of the agent who has deleted it ?
As far as I am aware, there is not much you can do to prevent this with the Sprout package . Higher level plans have more possibilities.
See the following article: https://support.freshdesk.com/support/solutions/articles/96909