Track deleted tickets

  • 21 May 2019
  • 1 reply

Hello ,

I"m currently using Sprout (free) package .  Can I please know if an agent deletes a ticket and also delete it from the trash.

1. Is there any way to prevent it ? (Not sure this feature is available in this version)

2. Is there any way to track the name of the agent who has deleted it ? 


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1 reply

Badge +7

As far as I am aware, there is not much you can do to prevent this with the Sprout package . Higher level plans have more possibilities.

See the following article: