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Trouble merging contacts

  • May 1, 2018
  • 7 replies
  • 91 views
E
Contributor

Hello, 


I've been organizing our contacts one by one and trying to merge duplicates.

I've been able to successfully merge contacts for awhile but then yesterday I received the following error: 

image


Any idea why this might be happening? 


Thank you,

Eliana 

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    7 replies

    aravind.sundararajan
    Skilled Expert
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    Hi Eliana,


    Can you please let us know if this happens for the specific contact every time? This is a common error that shows up when the API call to perform some operation fails due to an error. 


    If you're able to recreate this error, Can you please record the network logs and share the X-Request ID with us? It would help us to focus on the exact issue with the help of the logs.


    To find the X-request ID, please keep the console tab open when you're trying to merge the contact. You'll see the failing activity under the Network tab.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    E
    Contributor
    • eliana
    • Author
    • Contributor
    • May 3, 2018

    X-Request-Id:

    81523671c94bc800be31d1bfd58002be


    It is only happening with one specific contact every time, all my other contacts merge fine. 

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Eliana,


    Thanks for the X-request ID. Certainly helps to track the logs :)


    Can you please check the secondary emails added to the contacts that you were trying to merge? Seems like there is an invalid value available in either of the contact as suggested by the error response:


    "code"=>"invalid_value", "field"=>:other_emails, "nested_field"=>nil, "http_code"=>400, "message"=>"Values unassociated with the given users found"


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    E
    Contributor
    • eliana
    • Author
    • Contributor
    • May 4, 2018

    Both contacts only have one email associated with them.

    One is a gmail account and the other is @sailsinc.org.

    I don't see anything weird about the email addresses.


    Eliana

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    That's quite strange,Eliana. Can you please open the contacts, click on Edit and then try saving them once? See if that does the trick for you.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    E
    Contributor
    • eliana
    • Author
    • Contributor
    • May 4, 2018

    That cleared up the issue, thank you!

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Ah! Glad to know that, Eliana. 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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