Please check 2 seats are available for the users. We unable to create a Freshdesk account for this particular user. PFA screenshot of an error.
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It’s unfortunate that you encountered an issue with adding agents in your helpdesk. Can you please help us with the X-request ID when you receive the error message? How to Obtain the X-Request ID - Video reference. Also, kindly share/DM us your Freshdesk account details to take this up further.
This the customer ID: ID: A.firstname.lastname@example.org and only this specific ID won’t be able to add as an agent. kindly help me out with this issue.
Thanks for sharing the information,
I have DM’ed you requesting for further details. Please help us with the same to take this up accordingly.