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Unable to add particular email address as an agent

  • 7 January 2022
  • 5 replies
  • 23 views

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Please check 2 seats are available for the users. We unable to create a Freshdesk account for this particular user. PFA screenshot of an error.
 
ID: A.khan@zellbury.com
 attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6NDIwODE3MzQ3MDIsImRvbWFpbiI6ImNvZHVwaW8uZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjg2NTQ1NH0.YqrdLzrFFsRGwUrQw11z95JRj9nrwu8BNctEZnSiRkA
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Best answer by marrrysmits 10 January 2022, 20:18

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Userlevel 4
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Hello @Hassanraza1,

 

It’s unfortunate that you encountered an issue with adding agents in your helpdesk. Can you please help us with the X-request ID when you receive the error message? How to Obtain the X-Request ID - Video reference. Also, kindly share/DM us your Freshdesk account details to take this up further.

 

Thank you!

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This the customer ID: ID: A.khan@zellbury.com and only this specific ID won’t be able to add as an agent. kindly help me out with this issue.

Userlevel 4
Badge +8

Thanks for sharing the information, @Hassanraza1.

I have DM’ed you requesting for further details. Please help us with the same to take this up accordingly. 

 

Cheers!

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Hello @Hassanraza1,

 

It’s unfortunate that you encountered an issue with adding agents in your helpdesk. Can you please help us with the X-request ID when you receive the error message? How to Obtain the X-Request ID  - Video reference. Also, kindly share/DM us your Freshdesk account details to take this up further. 

Thank you!

is it possible to get help here?

Userlevel 4
Badge +8

Definitely, @marrrysmits.

Are you facing a similar issue? Please elaborate more on the same and help us with relevant screenshots and account details to take this up further. Looking forward to hearing from you.

 

Thank you!

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