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Unable to login after activating my account

  • June 11, 2018
  • 10 replies
  • 99 views
A
Apprentice

I am unable to login even after activating my account through the link that you emailed me.


My freshdesk URL is: https://madevfxhelp.freshdesk.com

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    10 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Haridas,


    Quickly glanced through your support ticket and it looks like the link that you'd received was the activation link for your access @ the freshdesk support portal ie. https://support.freshdesk.com.

    Your account - https://madevfxhelp.freshdesk.com/ has been suspended due to the fact that the trial period is over. Would you like to chat with your account manager?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut
    • support_16298
    • Community Debut
    • June 11, 2018

    Yes. Because, I want to continue as free member

    aravind.sundararajan
    Skilled Expert
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    Hello,


    If the account is downgraded to the free plan (the trial starts on the Estate plan with advanced features), you'd lose quite a few features and customisations. You can see the feature differences across the plans here. Do you still wish to proceed with the switch?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut
    • support_16298
    • Community Debut
    • June 11, 2018

    Yes. I want to switch. Please activate my account as a free member

    aravind.sundararajan
    Skilled Expert
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    Hello,


    The account has been re-activated and sprout plan subscribed. 


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Community Debut
    • support_16298
    • Community Debut
    • June 11, 2018

    I have tried to login now, but its still showing your account is temporarily blocked

    S
    Community Debut
    • support_16298
    • Community Debut
    • June 11, 2018

    my problem is not solved yet

    aravind.sundararajan
    Skilled Expert
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    Hello,


    Can you please refresh the screen and see if you're able to access the account now?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    R
    Community Debut
    I have activated my account but I cannot find ANYWHERE where I can click to go to my acct so I can see my pending transactions and I don't want the Trial acct ..I want the FREE site
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    @Leatha, You can login to your helpdesk (ronnienleatha1962.freshdesk.com) and choose the plan in the Admin -> Plans and Billing section.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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