Just thought you should know that when I go through the reset password process, it doesn't send me an email, it simply lets me in to the site. As a result, I've been unable to reset my password.
unable to reset password
This topic has been closed for replies.
not exactly the same problem but on my second computer my password was changed without my permission resulting in me unable to use the computer. Sugesstions anyone how to recover the lost password?
users report this same problem. I ran the "assume identity" feature, and requested a password reset. Email never came in (within an hour), verified through a mail stream scan. I requested a password reset on MY account, and got an email almost instantly. The user email address in the profile is entered correctly. This is not a matter of getting caught in a spam filter, no message was received at the post office for the non-admin user.
Hello there,
As such, only if the account is verified, one would be able to login to the platform. Account would be automatically verified if you activate your account with the activation email that you'd receive once your email address is configured as an user. Post that, you could use the "Forgot password" option to trigger a password reset email.
Please feel free to reach out to Support (support@freshdesk.com) if you face any difficulty in setting up your account or in resetting the password, we'd be more than happy to help you out.
Regards,
Vishal
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.