Hi,
While configuring the email notifications I noticed that when creating a link (using the link button) with {{ticket.url}} as target, the placeholder was not expanded to the actual URL. Instead the link pointed to <ourdomain>/admin/%7B%7Bticket.url%7D%7D.
I seem to remember that this was working in your default messages but now I could not make it work.
Thanks for any insight!
+8Hey Staffan,
Thank you for writing to us here.
Can you please give me a number where I can reach you and a convenient time so that we can jump on a call to sort this out sooner?
Looking forward to your reply back.
Thanks,
Anna
+8Hey Ivano,
I am adding you up on Skype right now so that I can sort out your issue sooner.
Thanks,
Anna
+12Hi,
The insert link would expect a parameter in the web link format. Hence, direct placeholders will not replace a field provided for links.
However, as a workaround, you could enter: https://domain.freshdesk.com/support/tickets/{{ticket.id}}, in the insert link field, for the above requirement.
Cheers!
+12Hi,
We're working on a fix that will allow you to use placeholders in links constructed via the email notifications. Will update this thread as soon the changes are live.
Cheers!
+12Hello,
We've deployed the fix across all pods. You'd now be able to insert links in the email notifications that includes ticket related content as placeholders.
Cheers!
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