We have a verified user who clicked on the Forgot Password link. He never received an email yet he was automatically logged into Freshdesk. This cannot be expected behavior since he doesn't know what his password is.
This topic has been closed for comments
Userlevel 4
+12
Hi Stacey,
The user might already have an active session on the browser . The "Forgot Password" trigger doesn't prevent the usage of old password . I'll convert this into a support ticket to troubleshoot the reason for the missing email.
Cheers!
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.