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View all Conversations API

  • May 6, 2014
  • 2 replies
  • 524 views
I
Apprentice

Get Conversation / Note using API

I'm trying to get the notes/conversations of a certain ticket using curl


I found that there wasn't any documentation on this even though there was one about POSTing notes.


curl -u user@yourcompany.com:test -H "Content-Type: application/json" -X POST -d '{ "helpdesk_note": { "body":"Hi Hulk, Still Angry", "private":false }}'http://domain.freshdesk.com/helpdesk/tickets/141/conversations/note.json

I tried this

curl -u apikey:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets/11/conversations/note.json

which unfortunately gives me an access denied.

How should I go about doing this?

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    2 replies

    M
    Contributor
    • manoj
    • Contributor
    • May 8, 2014

    Hi  Isaac,


    As of now, We haven't exposed api for view the notes and conversation for tickets. It is in our product road map. It will be available sometime in the future. 


    However, You could use the api for viewing a ticket which should return the complete ticket details including notes. Please refer to the document below


    http://freshdesk.com/api/#view_a_ticket


    Thanks,

    Manoj.

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    It is now possible to extract the conversations on a ticket via API. For more details,visit Conversation API


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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