White label branding

  • 12 June 2014
  • 4 replies

We white label our solution (different customers of ours have different branding/skins of our product). Is it possible to utilize multiple freshthemes for the same freshdesk site accessible via different URLs?

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4 replies

Can this be answered please?

Userlevel 3
Badge +8


Totally our bad for leaving this unattended. Please accept my apologies. 

In this case, I feel you can make use of the Multiple Product feature and have different portals configured with different themes and customisations. 

Let me know if this is what you're looking for. 


Does this allow for custom portal URL and email addresses?


Userlevel 4
Badge +12


Though it is very late reaction to the post, the information might help other users as well who might have the same requirement. 

It is possible to create separate portal urls and dedicated mailboxes for each product and the portal can be completely branded using the portal customisation option. This option is available from the Estate plan .

You can also make use of the templates available in this page to re-brand your customer portal : https://support.freshdesk.com/support/discussions/forums/131927