Why is the answer removed

  • 21 January 2018
  • 2 replies

  • Apprentice
  • 0 replies

This topic has been closed for comments

2 replies

Userlevel 3
Badge +10

Hello Niels,

The answer has been migrated to a different page. I'll update the other thread with the link to the new article. Here's where you can access it : https://support.freshdesk.com/support/solutions/articles/226802-why-is-a-customer-s-reply-to-a-ticket-creating-a-new-ticket-email-threading-

Give this a read and let us know if it helps to solve the threading issue. If not, please write a note here and we'll have one of our support heroes to help you out immediately.


Other thread has not been updated yet.