Hello,
it's been several days :
- We can’t forward tickets
- We don’t receive all notifications
We can :
- Respond to a ticket
Have you any solution for this ? We had the same problems few months ago.
Thank you.
Question
Forward a ticket does not work
+8- Top Contributor ⭐
I don’t have the same issue but have you reached out to their support yet? If not, I would recommend to write them directly at support@freshdesk.com
Julia A.
+8- Top Contributor ⭐
Oh, and have you checked if you or the agents who have this issue have a Role that allows them to forward tickets? Because that option can also be deactivated on a Role basis.
Julia A.
Thank you, i will contact us ;)
I can’t forward with any roles… even with the Admin role
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