I’m trying to use the Freshdesk-Slack integration..
I added some new public channels to our Slack in order to redirect the notifications there, and when I’m trying to add these channels to the Access Public Channels, they are not in the list of choices.
Any idea on what the problem might be?
This is happening only with the public channels, if I create a private channel it appears in the Access Private Channels list immediately
Best answer by Keer
With respect to the issue with slack channels, can you confirm if the public channel is listed in the first 100 channels as we are fetching only the first 100 public channels from our side during the integration?
Also, can you confirm if the user who performs the integration is an admin user in Slack with all privileges like: commands, bot,channels:read, chat:write:bot,identify,groups:read, im:write, im:history, groups:history, channels:history, users:read, im:read?
If yes, to narow-down the issue further can you please write to firstname.lastname@example.org and our support buddies would be glad to assist you further on this case.
Freshdesk Community Team