2021 Gartner® Magic Quadrant™ for ITSM Tools | Freshworks named the only CHALLENGER

  • 1 October 2021
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2021 Gartner® Magic Quadrant™ for ITSM Tools | Freshworks named the only CHALLENGER
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Gartner® has once again recognized Freshworks' IT service management platform, Freshservice, in the 2021 Gartner® Magic Quadrant™ for IT Service Management Tools Report.

According to Gartner, "by 2022, 90% of organizations will invest in an ITSM tool without first factoring in their maturity, and as a result, fail to obtain the ROI." We believe investing in a right-sized solution is the key to realize value from the investment.   

We are elated to announce that Freshworks has emerged as the only ‘Challenger’ having the fastest year-over-year growth and ranked top in the Ability to Execute axis.

The report covers a market overview of the ITSM industry, vendor strengths and cautions, and how Gartner analysts evaluate and position Freshworks and other service providers.

The report provides answers to the following questions:

  • What are the Gartner analyst views on the current ITSM ecosystem?

  • How equipped are current vendors in addressing the evolving needs of today's ITSM?

  • What are the critical considerations for businesses looking to implement ITSM technologies?

  • How do Gartner analysts evaluate and position Freshworks, other technologies, and service providers?

Grab your copy of the report here


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