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Add to comment - List of software used by user

  • 23 November 2022
  • 2 replies
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Userlevel 2
Badge +2

Hello,

 

Does anyone have a good solution regarding Software used by user?

I would like to create a flow as part of the offboarding process where a comment is created with a list of all the software used by the user. Is this possible? 

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Best answer by afautley 23 November 2022, 09:21

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Userlevel 5
Badge +8

Hi, 

I've not done this myself but i would imagine this would be possible through API calls. 

https://api.freshservice.com/#software

there looks to be some powerful API’s there for you to choose from I'm guessing you’ll need “List all Software”  you could then use the information from the API call to add a comment to the ticket...

Userlevel 2
Badge +2

Hi, 

I've not done this myself but i would imagine this would be possible through API calls. 

https://api.freshservice.com/#software

there looks to be some powerful API’s there for you to choose from I'm guessing you’ll need “List all Software”  you could then use the information from the API call to add a comment to the ticket...

Oh, Thanks afautley! This is exactly what im looking for.

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