Anyone successfully using the KCS methodology with insights and tips to share?

  • 1 July 2022
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Research shows that far too many organizations still struggle with knowledge management.

Knowledge-Centered Service (KCS, and formerly known as Knowledge-Centered Support) helps. But in my experience this is geographically popular with some regions more likely to use it than others. 

So who is using it and where? And what would you advise others on re its use? Thanks :)

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