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[api] Sample Create assert dosen't work

  • 21 September 2016
  • 4 replies
  • 19 views
A
Rank

Hi




I try create a new assert with a api and your sample dosent work.




view my json:


{ "cmdb_config_item": 

  {

     "user_id":"214",

     "department_id":"4",

     "impact":"2",

     "location_id":"america", 

     "assigned_on":"2014-07-18 03:54:18",

     "agent_id":"215", 

     "name":"Windows 8",

     "ci_type_id":"5000048508",

     "level_field_attributes":    

        {

           "product_5000048508":"windows_os",

           "vendor_5000048508":"microsoft", 

           "cost":"8000",

           "license_validity_5000048508":"24",

           "installation_date_5000048508":"2014-07-24 13:33:35",

           "license_expiry_date_5000048508":"2016-07-2413:33:35",

           "license_key_5000048508":"234-423-543-534",

           "version_5000048508":"2.0",

          "license_type_5000048508":"commercial",

          "installed_machine_5000048508":"Andreas laptop",

          "installation_path_5000048508":"null",

          "last_audit_date_5000048508":"2014-07-16 14:27:48"

          }

     }

}

it is a same code in your api documentation.




I launch this command ligne: 



curl -u myemail@mydomain.com  -H "Content-Type: application/json" -d '{ "cmdb_config_item":{"user_id":"214","department_id":"4","impact":"2","location_id":"america","assigned_on":"2014-07-18 03:54:18","agent_id":"215","name":"Windows 8","ci_type_id":"5000048508","level_field_attributes":{"product_5000048508":"windows_os","vendor_5000048508":"microsoft","cost":"8000","license_validity_5000048508":"24","installation_date_5000048508":"2014-07-24 13:33:35","license_expiry_date_5000048508":"2016-07-2413:33:35","license_key_5000048508":"234-423-543-534","version_5000048508":"2.0","license_type_5000048508":"commercial","installed_machine_5000048508":"Andreas laptop","installation_path_5000048508":"null","last_audit_date_5000048508":"2014-07-16 14:27:48"}}}' -X POST https://mydomain.freshservice.com/cmdb/items.json

and the server return: 


{"status":false,"errors":"Product,Asset State is/are mandatory for a config_item"}




Can you help me to created an asset with your API?


Thanks


This topic has been closed for comments

4 replies

A
Rank

One week and no response? Any feedback about this?


T
Rank
Userlevel 1

Hey Arthur,




Sorry for the delayed response.




The sample API call wouldn't helped you since all the fields would require a valid field ID's, such like below.




{


"cmdb_config_item":{


"user_id":"3001252747",


"department_id":"3000103148",


"impact":"2",


"location_id":"India",


"assigned_on":"2014-07-18 03:54:18",


"agent_id":"3000440643",


"name":"RODEO FX",


"ci_type_id":"3000747063",


"level_field_attributes":{


"product_3000747036":"Apple MacBook Air 13",


"vendor_3000747036":"Apple",


"cost":"8000","license_validity_3000747036":"24",


"installation_date_3000747036":"2014-07-24 13:33:35",


"license_expiry_date_3000747036":"2016-07-2413:33:35",


"license_key_3000747036":"234-423-543-534",


"version_3000747036":"2.0",


"asset_state_3000747036":"In Use",


"last_audit_date_3000747036":"2014-07-16 14:27:48"


}


}


}'



You can get the respective Field ID's upon a GET request for each page. Sample, If you like to get the ID's for Agent ID, you can GET the JSON from https://domain.freshservice.com/agents.json and then POST such above API's upon replacing with the required ID's.




You can pass the below curl command to make this happen,


curl -u test@domain.com:test -H "Content-Type: application/json" -d '{ "cmdb_config_item":{"user_id":"3001252747","department_id":"3000103148","impact":"2","location_id":"India","assigned_on":"2014-07-18 03:54:18","agent_id":"3000440643","name":"Asset Creation","ci_type_id":"3000747063","level_field_attributes":{"product_3000747036":"Apple MacBook Air 13","vendor_3000747036":"Apple","cost":"8000","license_validity_3000747036":"24","installation_date_3000747036":"2014-07-24 13:33:35","license_expiry_date_3000747036":"2016-07-2413:33:35","license_key_3000747036":"234-423-543-534","version_3000747036":"2.0","asset_state_3000747036":"In Use","last_audit_date_3000747036":"2014-07-16 14:27:48"}}}' -X POST https://domain.freshservice.com/cmdb/items.json




Hope this helps you out.




Please feel free to write out to support@freshservice.com for further assistance.




A
Rank

Any updates on this?
I am getting the same issue. Please help. thanks!


B
Rank

 Hello,


I have also the same error message but I have defined the product and asset type :

 

{

    "cmdb_config_item":{

    	[...]

        "ci_type_id": 5000659313,

	[...]

        "levelfield_values": {

            "product_5000659286": 5001121527,

            "asset_state_5000659286": 1,

            [...]

        }

    }

}

Asset type 5000659313 is for Laptops.


thanks,

 



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