Approval Summary capitalization uses title case, ignores capitalization in string

  • 12 August 2019
  • 2 replies

The title of an approval screen doesn't respect the capitalization of the original string.  It makes words with acronyms in all-caps look incorrect.

For example, we allow users to request access to Google Ad Manager (DFP).  The "DFP" in the approval title looks incorrect.

Summary screen it's correct:


Approval detail screen incorrect:


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2 replies

Hi Brandon,

Thank you for bringing this to our attention. 

It looks like there is a flaw in the system in respecting the capitalisation of the original string. We have notified our engineers about this and are working towards a fix. I will keep this thread updated about the progress.

Thank you for using Freshservice! 

Userlevel 4
Badge +6

Hi Brandon,

This is to update you that our developers have identified and fixed the issue, you shouldn’t encounter this issue further. Please feel free to revert for further assistance.