Assigning fields based on requester (email address or user)

  • 12 September 2018
  • 2 replies
  • 29 views

Assigning fields based on requester (email address or user)


Is there a way to automatically set priority, groups, agents, etc... for tickets coming in by the requester field (specific email or user)?




This topic has been closed for comments

2 replies

Hi Darryle,


Yes, this is absolutely possible by setting up a simple Workflow. Create a new Ticket Workflow like the one shown below:



Hope this helps!

Thanks!