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Auto Disable of FreshService account when AD is already disabled.

  • 12 November 2021
  • 2 replies
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Userlevel 2
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  • Top Contributor
  • 4 replies

Hi,

 

I’ve been thinking if it is possible to setup like this:

When user’s AD is already disabled it will sync to FreshService and it will also disabled the FreshService account. (btw im using Okta for SSO)

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Best answer by jlox 18 November 2021, 08:41

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Userlevel 2
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Hey, now they have this function under Admin → Discovery ->Settings→ under User Sync Settings.

 

Good job FreshWorks! 

Userlevel 3
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@jlox

Thank you for your feedback!

Since you already have SSO setup with Okta, you can also try our Okta SCIM app to achieve this use case provided your AD and Okta instances are in sync.

https://www.freshworks.com/apps/freshservice/okta_provisioning_scim/

Cheers!

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