Question

Can I stop the feedback banner maddness?

  • 5 August 2022
  • 8 replies
  • 84 views

Userlevel 1
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I edit a number of tickets as part of production support. Each time, it produces a pop-up notification in the top right corner of the screen that never auto-dismisses. I’m forced to click the [X] button for each one. How do I stop this madness?

 

 


8 replies

Userlevel 7
Badge +14

Hello @chad.walstrom I don’t think there is a way to get these to stop. But I think that if we get enough awareness around it we may be able to get them to make a change. When we first started using freshservice the toast notifications were larger and covered buttons agents needed to use. We were able to get them to adjust the location and size. So my suggestion is to add it as an idea here so we can up vote it! Take care 😊

Userlevel 1
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Agreed. If there is no discernible action required within the toast messages, I don’t see any reason to require a manual dismissal. On our own platforms, we auto-dismiss these messages after a reasonable period of time. e.g. 2-5 seconds depending upon the message.

Userlevel 3
Badge +2

Agreed!  I get these pop ups in front of items I need access to and it is annoying to have to close out of them.  

Userlevel 4
Badge +6

My guess is Freshservice need to implement the agent CSS+HTML edits and we will be able to hide them using a really small css code


As an example I just install the “StyleBot” chrome extension and I simply hide these 4 elements:

  • div.toast-container
  • div.toast.toast-success.ficon-toast-success
  • div.toast-progress
  • div.toast-message

This hide the notification and I am able to use any button without issues and no more banner ;)


Using external extension that have acces the website and datas is kinda bad. Freshservice need to implement a agent side portal customisation asap ;)

Its a requested feature for years and still nothing, thats bad :(


If you want to do it easier, here you what you need to do:

  1. Install StyleBot on the chrome extension store
  2. Right click the extension on the extension list at the top right corner of chrome
  3. Choose options
  4. Click on mods
  5. Click on “add a new style” (depends of your language)
  6. Enter your portal URL, WITHOUT https (Example:  portal.example.com ) 
  7. Enter this code:
    div.toast-message {
    display: none;
    }

    div.toast.toast-success.ficon-toast-success {
    display: none;
    }

    div.toast-progress {
    display: none;
    }

    div.toast-container {
    display: none;
    }

     

  8. Click save
  9. Visit your portal and enjoy :)
Userlevel 7
Badge +14

@maxlehot1234 Thank you for sharing a workaround!

Userlevel 4
Badge +6

@maxlehot1234 Thank you for sharing a workaround!

Right now I try to change the priority div to represent the prioruty number :D Its not easy and almost impossible.
If priority is low, css will change the cell to something like this (easier to see important tickets):
 

Yeah my paint skills are bad :P but this is what I would want to have in our portal for agents. This will add a new way to see major tickets for example.

Let’s see if freshservice reply or want to implement something like that in the future (few months/years from now I guess)

 

The moment those turned up I asked them how to disable. They truly get in the way but the makers of Freshservice evidently do not care. It’s been a long time and they still have no concern for this highly unwanted “feature”

Userlevel 4
Badge +6

The moment those turned up I asked them how to disable. They truly get in the way but the makers of Freshservice evidently do not care. It’s been a long time and they still have no concern for this highly unwanted “feature”

Yeah exactly. They are really slow on some things and this is so sad…
 

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