Hi,
I have a usecase in which I have to generate alerts in freshservice using webhooks or API,
so when a particular event is fired , an alert is generated on freshservice,
Regards
Taz
can we create alerts in freshService using webhooks or API
Userlevel 4
+6
Hi
Â
Freshservice has an in house alert management system to receive alerts through API and automate incident creation based on rules.
it does automate incident creation but incident updates or resolution does not fire the workflow automator which is a pity...seems like a bug or a design flaw.
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.