I have a usecase in which I have to generate alerts in freshservice using webhooks or API,
so when a particular event is fired , an alert is generated on freshservice,
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
@tazeen_86 , please refer https://support.freshservice.com/support/solutions/folders/50000000445
Freshservice has an in house alert management system to receive alerts through API and automate incident creation based on rules.
it does automate incident creation but incident updates or resolution does not fire the workflow automator which is a pity...seems like a bug or a design flaw.