Change Calendar Management

  • 14 October 2021
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Has anyone else had any experience with the change calendar that can offer advice? I just updated the change calendar with maintenance blackouts for the remainder of 2021 and all of 2022.

 

I see why many people want to use integrated calendars as the one inside of FreshService leaves a lot to be desired.

I had to do the work twice because it did not work the way I anticipated (or the way the support staff indicated it should). I asked what time zone items were displayed in ahead of time and was told the Helpdesk > Rebranding time zone setting drove the calendar.

Our use case-

We have several groups across the world that have different maintenance windows and blackout periods.  We would like the calendar to show in the time zone of the person viewing it, but it links to the time zone of the person entering it. 

Need to be able to filter to a time frame and keep that view, but each action returns to default week at glace view. I would like monthly to be my default but my ops manager likes the weekly view.


Need to have "All Day" event instead of time based because we currently miss a 15 minute window to make the calendar look correct. If you use midnight the next day the calendar appears blocked out at first glance.


Need to be able to edit reoccurring schedule, currently only edits the one you opened not all remaining events. 

 

All this results in me wanting to be able to import from calendar or send events/link to SharePoint calendar or use an external calendar.
 


1 reply

I would like to be able to assign different color backgrounds or bands to calendar events (as one can do in Jira and Google calendars) so as to color code event types.

  • Unscheduled Outage = red banner or background
  • Service Alert = orange
  • Change Moratorium = black
  • Recurring/Routine Change = green
  • Scheduled/Approved Change = blue

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