Change / Problem Requester not searching

  • 18 August 2020
  • 1 reply
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When a Change or Problem is created the Requester search is not working.  You can manually type in the full email address as a work around, but we'd like the names appear below as found in ticket creation.


1 reply

Hi Derek,


We have had this ask for the “Search a Requester” functionality to auto-populate the requester profiles in Problem and Change requests separately and we’ve already raised a feature enhancement requests each for this. 


We will add your concern as well to the list as well.


Regards,

Pranav B

Team Freshservice

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