Just wondering if there are any users of FreshService that have used the chatbot as a support feature and how has the experience and feedback been?
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Hello Mark Uther
I am using BotPenguin. It easy to integrate and with just one click you can integrate the chatbot with Freshworks CRM. You can try and share your experience. I am sure you will love it.
I have seen people who use freshservice and workativ’s chatbot having positive experience. It's easy integration with multiple apps, chatbot builder, and pre-built app workflows makes it easy to get go in minutes. Check here: https://www.freshworks.com/apps/freshservice/workativ_assistant_1/
We have some 2021 ITSM industry data on intelligent automation uptake here: https://itsm.tools/ai-adoption-in-itsm-current-state/
This table from it shows the strong uptake for chatbots in IT: