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Create Ticket from Microsoft Teams

  • 10 December 2021
  • 2 replies
  • 90 views

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I have connected the “Servicebot for Microsoft Teams” app in Freshservice and the “Servicebot” app in Microsoft Teams but when I go to create a ticket from a message (Right click on the message and click create new ticket) a window pops up and says “Unable to reach app. Please try again.”  I have tried uninstalling and reinstalling the integrations multiple times. Any other suggestions on getting them to work? Thanks!

 

 

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Best answer by rajagopal.baladhandayutham 9 March 2022, 19:33

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Hi @parkertyler there was an issue with our Teams bot at that point which caused this issue. Our engineering team had deployed a fix for this and you should not be facing the issue right now. Please let us know incase you are facing this so I can have our support team to reach out to you.

Thanks.

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Hi @parkertyler there was an issue with our Teams bot at that point which caused this issue. Our engineering team had deployed a fix for this and you should not be facing the issue right now. Please let us know incase you are facing this so I can have our support team to reach out to you.

Thanks.

It works now! Thanks for the reply!

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