I’m trying to find a way to create custom fields in the location object. We support a lot of locations, and the only solution we’ve found to track what systems are running at each location is using a 3rd party CRM as the FreshService tool doesn’t seem to allow this. Is there a way to create custom fields in the location object, or is this on the roadmap anywhere?
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+8
+1
I second this, this feature definitely needs to be implemented.
Can i ask what 3rd party integration your using to do this currently?
Location (physical) is typically (within ITSM) not an attribute on a System (software assets) as systems are not physical things. A system is installed/hosted on one or many devices (Hardware asset/CI) and used by users and both the devices and users is connected to a physical location. So by connecting the dots you might be able to solve your use case?
+1
But can speak for one of our use cases, we have hundreds of “Mobile Plans/Numbers” as contracts in Freshservice,
Whenever possible we are assigning (or associating to use the correct term) these “Mobile Plans” to our Mobile Device Assets whereever possible as we have no location or requestor field in contracts and this is the only way to show who and where these plans are attached to,
HOWEVER,
Unfortunately this breaks down we our staff use their own personal device with our Mobile Plan, this leaves us unable to associate the contract with a device and then by extension a requestor or a location.
Currently using free text fields as a work around but not ideal.
Kind Regards, Jason
Hi
I know to little of how contracts should be used in FS and your real business needs to respond with confidence really. But I would think that contracts are not meant to be used to track each individual mobile plan/number as these are not directly related to a fixed/leased assets (hardware/software). The user could simply put the sim card in another device and your repository would be incorrect.
But if you have the need for it, perhaps you should consider creating fake assets to cover for when the user is using his/her own device? (would be CI´s really but FS don’t use that term for some very strange reason)
Alternatively, create service assets (CI´s) that represents your mobile plans and relate them to the users that is subscribing to the services?
Location (physical) is typically (within ITSM) not an attribute on a System (software assets) as systems are not physical things. A system is installed/hosted on one or many devices (Hardware asset/CI) and used by users and both the devices and users is connected to a physical location. So by connecting the dots you might be able to solve your use case?
We are looking to track which systems are installed/deployed at each location. A perfect example is that have no way in FreshService to track which access control system is installed at a location. Tracking the access control to a user is just not possible as users can move between locations. So, if a user opens an issue about the access control system at Location ABC we have no idea what that system is, what type of support agreement is setup, how to manage the system, etc, etc. All of this info is available for SaaS or Cloud solutions if the software is associated to a user, but again that doesn’t work for us. So for now, we are still forced to use 3rd party systems to manage location based info as FS still doesn’t have a solution.
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