Due Date Calculations

Due date calculations are not calculating properly.

I have selected 2 weeks as my "Resolve within", however, it is calculating 2 weeks as 14 days.

Since we are talking about "Business Hours" (Monday - Friday), 2 weeks is not 14 days, 2 weeks is 10 business days.

This skews my reporting, as well as escalations.


3 replies

Hi Chris

I'm moving this Topic to a Ticket, for further analysis

We will continue via Ticket itself


Userlevel 1

Chris, We have resolved this issue and modified the same in the Reports.

Due date calculations are calculating properly. Mycalcu provides lot of online Calculators also included date calculators.  This is easy to use and free. No Need to signup.