Filed Manager Form Fields

  • 1 February 2022
  • 1 reply

We are just about to purchase some more FreshService licenses for our building Services team so they can track job.

We use FS within the IT branch and have setup a specific request form for our purposes. The building services team will require different fields on the form.


Is there a way that there are 2 request forms, that IT can use and building services can use?



Best answer by Glavin Crasta 1 February 2022, 07:09

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1 reply

Userlevel 4
Badge +6

Hi @Doigy09 , you can do this in 2 ways:

  1. Make use of business rules and show/hide fields based on dropdown chosen. You would need to create a dropdown for example Request type - IT, Building Service and then show/hide fields based on value chosen.
  2. You can also use dynamic section, on dropdown field in field manager you would be able to see a plus icon to create dynamic section.