Asset State seems useless if you can't filter or create workflows based on Asset State change. Unless I am completely missing it.
Filter on Asset State
Hi Joseph,
Freshservice does allow workflows to be built using ‘Asset State’. Since this field is only available for assets of type hardware please make sure to set the ‘Asset type’ as ‘Hardware’ when creating the workflow.
 
 
Best Regards,
Team Freshservice
Aha! Thank you so much, I also see when looking at Assets if you change to Hardware, instead of All Assets, you can filter on Asset State. Thanks for the help!
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.