Filter on Asset State

  • 14 April 2020
  • 2 replies

Asset State seems useless if you can't filter or create workflows based on Asset State change. Unless I am completely missing it.

2 replies

Hi Joseph,

Freshservice does allow workflows to be built using ‘Asset State’. Since this field is only available for assets of type hardware please make sure to set the ‘Asset type’ as ‘Hardware’ when creating the workflow.



Best Regards,

Team Freshservice

Aha! Thank you so much, I also see when looking at Assets if you change to Hardware, instead of All Assets, you can filter on Asset State. Thanks for the help!