This may seem like an odd question but I have recently applied for a position as an administrator for Freshservice. I have experience with other ITSM tools (Supportworks, Ivanti Service Manger) with admin, configuration and customisation and have looked at the Freshservice Academy Freshservice Administrators course. From an admin and config perspective, everything looks fairly standard and intuitive so I don’t have concerns about that.
At the moment I’m unsure what level if any of development/customisation might be expected in the role but in preparation I wanted to see if I could get an idea of how that aspect compares to other products? Do any Freshservice developers have experience with other tools and can they give me their thoughts on how they compare?
Thanks in advance!