Question

How much time taken in test sync of sandbox in Freshservice

  • 3 November 2022
  • 4 replies
  • 35 views

Userlevel 3
Badge +4

I am doing test sync for the first time in Freshservice. It not progressing beyond 0%. How much time does it take for this activity?

In case it does not progress at all, what should be done?


4 replies

Userlevel 3
Badge +4

The Test sync is just struck at 0% since last 6 hours. Don’t think it will progress. There is no option to stop and start again in a different browser.

Userlevel 7
Badge +9

@Ammar KB - could you please assist @bhota here at the earliest?

Userlevel 4
Badge +3

Hi @bhota,

Could you let us know how many changes would it approximately be? If there are multiple changes, There could even be a time out while syncing and it would’ve stopped, You can always write to support@freshservice.com and we can have this raised to our backend team to have this resolved at the earliest. 😀

Userlevel 3
Badge +4

There are very few changes

5 Workflow changes

1 Ticket Field

1 Business Rule

1 SLA Policy

 

I have raised a ticket which Kavithaa Parthiban from Freshworks is checking. Here is the ticket link

https://support.freshservice.com/en/support/tickets/13038459

It will be great is the resolution can be expedited.

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