How to Edit Requester Photo

Since we upgraded to Freshworks Organization, we lost the ability to edit photos for requesters, agents, etc. Looks like the only way you can do this now is for your own account. 

Is there something I missing? When clicking Edit Profile, there’s no tab that includes the photo. 

Do we need to turn something on in the admin section??

2 replies

Userlevel 7
Badge +14

We have noticed this change as well, and have not found a workaround at the moment. Can’t even assume the identity of the requester and change the picture in the support portal of freshservice now. Something seems to be missing here. 

I too am looking how to do this and have been unable to find a solution. It would be nice so agents know what the person looks like before assisting them with an issue.