Question

How to export report with Ticket URL instead of ticket number?

  • 24 April 2022
  • 3 replies
  • 73 views

In exporting a report how do we include a ticket URL instead of the ticket number only. This will be handy for the one reading the report if he/she wants to view the ticket number.


3 replies

Userlevel 6
Badge +7

Yep looks like the exports perform text only. The url could be generated after the fact in excel as all ticket urls are setup in a domain.com/helpdesk/tickets/ticket# format. 

 

 

Userlevel 2
Badge +1

Hi, 

 

You can only export a URL field for agents/requesters. It’s a custom field that you need to set up in advance. 

 

As for ticket URLs, you can try via API or set up a custom data migration with a third-party app. Custom data migration is a suitable option if you need:

 

  1. migrate one object as another

  2. add custom mapping

  3. apply custom filters


In case you need more details on a custom migration, check here.

Userlevel 7
Badge +14

Yep looks like the exports perform text only. The url could be generated after the fact in excel as all ticket urls are setup in a domain.com/helpdesk/tickets/ticket# format. 

 

 

This would be the easiest way I think to accomplish an active URL in a spreadsheet style report. Thanks @keefe.andrews, another solid solution!

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