Visit Freshworks.com Visit Freshworks
Question

how to generate report / view of incidents which does not include child tickets

  • 26 October 2022
  • 1 reply
  • 35 views
V
Rank

Hi guys, 

I find difficulty to generate a report of Tickets created a period of time. but no Child tickets should include.

Situation:

I am having a integration which triggers numerous tickets every day so I used to merge multiple tickets with certain Parent Ticket, at the end of the month, while taking the report i could only get all the tickets created, but my intention is to exclude all child tickets.

can some help here! 

1 reply

BrynCYDEF
Rank
Userlevel 5
Badge +10

Hi @VinothMuthu - you can add a Report level filter which excludes Merged tickets.

On every report I create, I set 2 x Report level filters as here - this gives me confidence that we are seeing true numbers in the report.

(1) [Merged Ticket] is [false]

AND

(2) [Tags] does not include [test]

HTH

Bryn

Reply


Terms of UseCookie settings