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Inventory management question?

  • 23 September 2019
  • 8 replies
  • 255 views
M
Rank

Hi - I'm hoping to clear up some questions we had since running against limits for inventory management.


1)  How long do items stay in the trash for?  We found some items there and restored them, but would hate to lose any data should the incident happen again.


2)  Our current process is to move items to a "retired" status when discarding them.  However, through support, we found that this number still counts toward our "Managed" devices since it still appears in the "Discovered Probe" or "Discovered Agent" count.  Again, we don't want to discard data - old workstations or servers could have associated events that we want to lookup in the future.  If the answer above is "indefinite" then we can modify our process to mark retired as "still in possession but not discarded", and then delete items once discarded.


8 replies

V
Rank

Hi Michael, 


Answering your questions, 


  1. The assets stay in the trash folder for an indefinite time period. We do not delete your data unless it has been manually done on your side. 

  2. Yes, you’re right. Retired assets need not be in the deleted state however, that is the only way to manage it for now. I will have this forwarded to the product team and get back to you with an update. 


Thanks for using Freshservice! 

K
Rank

I ran into the same concern when testing with the limited number of free assets. Is there any update for this Vaishali? I agree there needs to be a better way to manage disposed assets otherwise the cost of this inventory solution simply isn't realistic.


G
Rank

Hi Kevin,


I have followed up on this with our Product Team on this and I am expecting to hear from them soon. I shall give you an update once I hear from them.


Regards,

Gautham

D
Rank

Hi there,


I would like to know as well.  Do retired assets or deleted assets still count towards your asset count!


Regards,

Darren


G
Rank

Hi Michael and Darren,


We agree that ideally retired assets should not be counted as managed devices and we should let those assets consume an asset license.


However, that is not the current behaviour and we need to change the way we charge for devices.


I have a couple of workarounds for you, not sure if they are clean, but they will do the trick for the time being:


  1. Export the retired assets, delete them permanently from Freshservice and import them through a CSV file so that they are not charged.
  2. You could delete them (temporarily) and keep them the Trash queue.


I shall have this raised as an enhancement request and communicate this to our Product team.


Regards,

Gautham

J
Rank
Badge +1

@gautham.prasad_old Where’s the enhancement request sit for this (Or a link to it)? Found this because we are running into the ‘old assets’ taking up license space as well.

raymondcanilao
Rank
Userlevel 4
Badge +8

Hello, same scenario as well. retired assets are still counted in the license count. ​​​​​​​Do we have updates on this?

 

raymondcanilao
Rank
Userlevel 4
Badge +8

Hi Michael and Darren,

 

We agree that ideally retired assets should not be counted as managed devices and we should let those assets consume an asset license.

 

However, that is not the current behaviour and we need to change the way we charge for devices.

 

I have a couple of workarounds for you, not sure if they are clean, but they will do the trick for the time being:

 

  1. Export the retired assets, delete them permanently from Freshservice and import them through a CSV file so that they are not charged.
  2. You could delete them (temporarily) and keep them the Trash queue.

 

I shall have this raised as an enhancement request and communicate this to our Product team.

 

Regards,

Gautham

 

HI Gautham, another problem on deleting the assets is it will disassociated from previous tickets, and needs to manually associate again. what if the asset has a lot of ticket in the past, we need to browse and associate asset one by one.  

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