Hi all, when I create a contact in Freshservice an activation email is send per default. Users have to confirm that this is their email.
We work not with a person as a contact but a branch office. Most of them have no unique email address. What I do is a generate a fake email address because this is mandatory.
They can not validate the address because … I do not have to explain. 😂
Are they able to see their tickets in our front-end without an confirmed email (login) address?
If not is there a solution for this?
I am grateful for all solutions.
You get around the “fake” adress you could use something like this.
Plus Addressing in Exchange Online | Microsoft Learn
It works the same in gmail.
They need a e-mail to login and they need to be able to set the password.
The reset password link is sent by e-mail.
Or add a alias to a mailbox.
Thank you for reaching out!
To skip verification emails, please disable “User activation email” in the requester section of Email notification. In addition to this, enable SSO as a login type so that users get verified on their first successful login via SSO - Excluding Email verification step.
this seems a logical solution. The only thing is disable “User activation email” was already UN-marked.
And I can only enable SSO for Google password. Contacts are not within our domain. Where can I find this?
I still get people complain abouot not able to access the portal.