Question

Is there a way to import articles in a batch into the Knowledgebase?

  • 3 December 2021
  • 1 reply
  • 128 views

Transitioning to Freshservice, and we are trying to figure out a way to import KB articles in a batch.  Is there any tool within Freshservice to do this?


1 reply

Userlevel 2
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Hello ,

 

Greetings from Freshservice.

At the moment, we do not have a direct option to do a bulk import of articles into the knowledge base. 

 

One way is to use the Freshservice API’s to create solution articles in bulk in your Freshservice portal. 

 

Please refer to the following article for the same : https://api.freshservice.com/#solution-article

 

So, we would suggest you to email your queries regarding the import to support@freshservice.com and our support team will be on top of it to do the needful. 

 

Thanks,

G.Adhitya,

Team Freshservice

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