Is there a way to stop Vendors from Auto populating in the Vendor List based on Software?

  • 25 March 2022
  • 2 replies

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It appears that Vendors are created in the vendor list, based on software that is pulled in from a PC via the agent.  Is there a way to prevent this from happening?  Is there any efficient way to get these all removed from the vendor list? 

2 replies

Userlevel 2
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Hi @jpereboommTzuF1Kv6IXnsl4wyi0U5gaddEugI9g0DrZxQc_RxRSkfhg2Ed9SF0UOhky3j94BG7SLrTMrf7ItUnE7dM5KXcZ2ktfsKsLJmDythxHIXy58h0Rb3AYuwFyMFcDHrirR8HdXjigw ,


Currently, Freshservice doesn’t have the option to prevent Freshservice Discovery agent from pulling in all the vendors. You can send a mail to to purge all the vendors at once.



Aravindsrihari B V

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Since there is no way to stop discovery agent from pulling in the vendors which can make duplicates in some cases, is there a way that we can easily tell how the vendor was added? If not, would you be able to add this into a future release?