ITSM Capabilities and Digital Transformation Success

  • 25 March 2022
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Have you ever stopped to think about how your ITSM capabilities either help or hinder your organization’s digital transformation success?

While we have to be cognizant that “correlation does not imply causation,” it’s interesting to see (from survey data analysis) that:

“The ITSM capabilities with low levels of adoption for the organisations that “have struggled” with digital transformation are:

  • Service configuration management (48% versus 82% for those with success)
  • Service design (53% versus 82%)
  • Service catalogue/self-service (63% versus 84%)
  • Continual improvement (64% versus 85%)”

Have you experienced something similar? Where an ITSM capability or capabilities has made a significant difference to your corporate digital transformation efforts (positive or negative)?

Please let me and others know as a response...


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