Key IT service desk skills for 2022 and beyond?

  • 14 January 2022
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Over the last decade we’ve seen a move from hiring people with deep technical knowledge to those with superior interpersonal skills. Driven by the need to deliver better service experiences and helped by the greater use of knowledge management and automation.

How has your organization’s IT service desk hiring focus changed? Does this approach fit or are you looking for other capabilities these days?

Please share your thoughts as a response...


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