Question

Login redirect loop

  • 27 September 2022
  • 2 replies
  • 26 views

I am unable to log in to my admin account because of an error with too many redirects. I have tried on 3 browsers and all give a version of the same error: ERR_TOO_MANY_REDIRECTS

 

I have received one email to unlock my account but this did not work. Other posts here on same thing do not give a solution. Any thoughts/assistance?


2 replies

Userlevel 7
Badge +14

Hello @PeterNich I would reach out directly to support@freshservice.com for assistance with your account. They should be able to help you get back in.

Userlevel 4
Badge +5

 

As Zachary suggests, you may submit a support case.

 

Usually, this happens with cookies. Have you tried clearing cookies and browser cache and Incognito/Private mode of your browsers ?

 

Sincerely,

Elvis.

Reply