Metric filter for all tickets a agent processes

  • 19 May 2022
  • 1 reply

I am having trouble figuring out how to create a widget “Ideally donut” that show the percent of tickets an agent has worked on. Some of our tickets get passed around between agents depending on their specialties but when I try to generate a metric showing the agent it only counts the tickets that they are currently working on or were assigned when closed.

1 reply

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Most of the reports in Freshservice is generated based in current data. This report you are trying to generate is similar to lifecycle report and you can get this in the Analytics module. Try the below filters and let know.