Hello,
How do when filing a request for all the agents receive a notification by mail?
Cordialment
Notification for all agents
This topic has been closed for comments
Userlevel 4
+5
Hi,
When a new ticket is created in your helpdesk, you can configure an email notification for all agents in your helpdesk. You can configure it under Admin-->Email notifications.
Under agent notification, please click on New Ticket Created and choose the agents who need to be notified on New ticket Creation by adding their name to Notify agents.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.