Agent Roundtable III: Being a Good Team Member in Customer and IT Support
How do when filing a request for all the agents receive a notification by mail?
When a new ticket is created in your helpdesk, you can configure an email notification for all agents in your helpdesk. You can configure it under Admin-->Email notifications.
Under agent notification, please click on New Ticket Created and choose the agents who need to be notified on New ticket Creation by adding their name to Notify agents.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
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