Pass company ID in ticket API?

  • 17 August 2017
  • 3 replies

When you create a ticket with the FreshService API, is there a way to open a ticket for a specific company ID? I've tried passing the ID with both company_id and department_id but it never opens the ticket or creates the customer under the proper company.

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3 replies

Hi Alex,

Hope you are doing well.

You should be able to create a ticket with the Company/Department value in the ticket. Can you please try the following command and let us know if you face any issues in creating a ticket with Department/Company ?

curl -u -H "Content-Type: application/json" -d '{"helpdesk_ticket":{"description":"Some details on the issue ...", "subject":"Support needed..","email":"","priority":1, "status":2, "source":2,"ticket_type":"Incident","department_id":1000130588},

"cc_emails":","}' -X POST

Please pass the company ID as "department_id":1000130588 mentioned in the above command.

Let me know if you need clarification!

Many thanks


How do I get the numbers for the departments in my portal?

Hi Dan,

You can use the API to view the list of departments, to find the Department ID of each department. Let us know if you have any difficulties with the same.