There seems to be a very serious limitation with the Projects module in Freshservice. Essentially, you have a ONE TIME opportunity to enter the name of a task or sub-task because if you make a mistake, you can’t save any rename edits - a “pen” icon is there that allows you to type in a new name, but there is no “save” option to apply the change.
As well, there is no ability to re-order tasks or insert new tasks between existing tasks. So you better get everything right the first time!
Freshservice, why is this such a glaring shortcoming of the module? It essential makes it useless...unless I am missing something here.