Question

Report solution rate by agent group of total tickets in a category.

  • 1 December 2021
  • 0 replies
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Good Afternoon.

How can I create the following report:

- Resolution percentage % by agent group per category of tickets in a category.

Example:

- Category name: "Operating System"
- 12 tickets exist in this category
- 6 tickets out of these 12 tickets were solved by Team ABS
- this means 50% of the tickets in the operating system category were solved by ABS.

Thanks for the support :)


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